Churches for Streets of Hope is an Equal Opportunity Employer
Shelter Shift Assistant
The Shift Assistant is a part-time hourly position who reports to the Shelter Manager
(hourly pay based on experience). Shift Assistants help to monitor the 16-bed cold
weather shelter (Streets of Hope) during open hours, 6:00pm-7:00am November 1 –
April 15, and during freezing weather periods as determined by the Deputy Director of
Baltimore County Social Services. They are on the front line of shelter operations:
interacting with clients, volunteers, churches, and special visitors.
At Shelter Manager’s direction, assist in following established intake process on
each accepted applicant, including conducting the intake interview and filling out
all appropriate forms.
Maintain and respect all men’s privacy by keeping all records locked, and
refraining from discussion of clients where they can be overheard by other
Assist in maintaining a journal of the activities and events in the shelter that will
also be kept locked and available for review by the Shelter Manager, Executive
Director, and Board of Directors.
Assist to ensure that all chores are completed in a timely fashion.
Assist in preparing shelter for opening and closing before and after clients leave
Report any incidents of fighting or abusive behavior to the Shelter Manager and
Shift Manager immediately.
Follow and enforce all rules established for the operation of the shelter.
Assist in documenting all entries and dismissals
Keep client records confidential, whether written or verbal.
Maintain good and encouraging relationships with all clients.
Report to the Shelter Manager and Shift Manager any verbal or written updates
on clients’ progress in finding housing, employment, or other benchmark areas.
Requirements & Experience
Experience working with homeless or at-risk population
Effective interpersonal, verbal and written communication skills
Ability to work under pressure and in an emergency, especially with clients with
physical or mental disabilities
Ability to work nights and on call.
Hours / Compensation
Flexible hours at $12.25/hour. Must be able to
work between the hours of 5:30pm and 7:30am. Two shifts available: Evening (5:30pm-
12:30am) and Morning (12am-7:30am).